Direct Debit Request – Service Agreement

“We”, “us”, and “our” means Quality Bakers Australia Pty Limited ABN 45 004 205 449 – Debit User Id 2520108

This agreement sets out the terms and conditions under which you authorise us to automatically deduct amounts that are payable to us from your bank account at your financial institution. It also sets out your rights, our commitment to you and your responsibilities to us together with whom you can contact if you require assistance in relation to this agreement or the Direct Debit Request (DDR).

Our commitment to you

Drawing arrangements

  • The first debit payment under the Direct Debit arrangement will occur within 14 days of receiving the completed DDR application form provided you have an active account with us.
  • All subsequent debits will be made on a weekly basis for goods sold and invoiced to you in the previous weeks.
  • If any debit falls due on a non-business day, it may be debited from your account on the next business day following the scheduled debit payment date.
  • We may vary or make changes to this agreement or a DDR at any time by giving you at least 14 days notice.
  • If you wish to discuss any changes to the agreement or the DDR, please contact our Accounts Receivable team. Our contact details are shown at the foot of this page.

Your Rights

Changes

If you want to make changes to the arrangement under a DDR, please contact our Accounts Receivable team. Details appear at the foot of this page. Your Changes may include:

  • Deferring the debit payment; or
  • Stopping or suspending an individual debit payment; or
  • Suspending the DDR; or
  • Cancelling the DDR completely.

You must notify us 14 days before the next debit payment if you wish to defer or stop a payment or cancel your authority.

Enquiries

You should direct all inquiries to us, rather than your financial institution, and these should be made at least 5 working days prior to the next scheduled debit payment date. All communication addressed to us should include our supplying bakery and your account number, which can be located at the top right hand corner of our invoice.

All personal customer information held by us will be kept confidential except:

  • Information required to be provided to our financial institution to initiate the Direct Debit payments from your nominated account.
  • Information necessary to resolve any claim you may make to a debit from your nominated account.
  • Where disclosure is required by law.

Disputes

If you believe that a debit has been initiated incorrectly, we encourage you to take the matter up directly with us by contacting our Accounts Receivable team during business hours.

If you do not receive a satisfactory response from us to your dispute, contact your financial institution who will respond to you with an answer to your claim:

  • Within 5 business days (for claims lodged within 12 months of the disputed drawings); or
  • Within 30 business days (for claims lodged more than 12 months of the disputed drawings).

You will receive a refund of the debit if we cannot substantiate the reason for the debit.

Note: Your financial institution will ask you to contact us to resolve your disputed drawing prior to involving them.

Your Obligations

It is your responsibility to ensure that:

  • Your nominated account can accept direct debits (financial institution can confirm this); and
  • On the debit date there is sufficient cleared funds in the nominated account; and
  • You advise us if the nominated account is transferred or closed.

If there are insufficient funds in your account to allow a debit payment to be made in accordance with the DDR, we will send a letter requesting payment or arrange a re-debit after obtaining confirmation from you. Any transaction fee payable by us in respect of the above will be added to your account.

It is your responsibility to arrange a suitable alternate payment method with us if the arrangements under your DDR are cancelled either by you or by the nominated Financial Institution.

Our Accounts Receivable team contact details for Direct Debit Enquiries

Accounts Receivable
Quality Bakers Australia Pty Limited
Locked bag 2222
NORTH RYDE NSW 2113
Ph: 1300 302 027
Fx: 1300 701 806

The registered office of Goodman Fielder Limited and its Australian subsidiaries is T2, 39 Delhi Road, North Ryde, 2113